The Hackett Group

The client faces the challenge of managing and disseminating relevant knowledge throughout the organization in a seamless and efficient manner. The client desires to develop a knowledge portal that would serve as a central repository for all knowledge and expertise within the organization, regardless of its location. This would enable employees to access relevant information whenever they need it, irrespective of their location or time zone.

The challenge here involves creating a platform that can capture, organize and disseminate knowledge in a way that is intuitive and user-friendly. The platform must also be scalable and flexible enough to accommodate future growth and changes in the organization. Furthermore, the platform must be able to integrate with other systems and tools currently in use within the organization, to ensure that information can be shared across different teams and departments.

Overall, the challenge is to create a knowledge portal that can provide employees with the right information at the right time, regardless of their location or department. This would help to foster collaboration and innovation, increase productivity, and ultimately, drive the organization’s success.

The solution recommended by iTroSys for the client challenge was to switch from Lotus Notes, a legacy system, to Microsoft knowledge software which would better integrate with the company’s other applications and mobile technology.

iTroSys worked with professionals to develop a portal system on SharePoint, a collaboration platform by Microsoft, for the sales department and company executives. This portal system was designed to capture the whole range of relevant knowledge and distribute it efficiently throughout the organization on a global basis.

The SharePoint portal system provided a user-friendly interface for employees to access relevant information and knowledge, making it easier for them to find what they need and collaborate with colleagues across different locations. The system was customized to meet the specific needs of the sales department and executives, and several hundred users were able to use the system effectively.

By implementing the new knowledge portal system on SharePoint, the client was able to improve the efficiency of its knowledge sharing processes and enhance collaboration among its employees. The new system also provided a better user experience and increased the overall productivity of the organization.

The benefits of the solution provided by iTroSys can be elaborated as follows:

Improved knowledge sharing: The new knowledge portal built by iTroSys enables over 5,000 employees across five countries to easily create, share, and use knowledge to improve their performance. This improves knowledge sharing within the organization and helps employees to quickly access relevant information.

Enhanced business culture: The implementation of a world-class knowledge management system has helped strengthen the client’s business culture. The portal encourages collaboration and helps to create a culture of continuous learning, improving the overall productivity and effectiveness of the organization.

Improved performance: The innovative knowledge management portal has enhanced the role of knowledge in driving the company towards best performance. With the ability to quickly access and share knowledge, employees can make better-informed decisions, improving the overall efficiency of the organization.

Integration with other applications: By switching from Lotus Notes to Microsoft knowledge software, the knowledge management system was better integrated with other applications and mobile technology used by the organization. This has improved the overall efficiency of the system and made it easier for employees to access and use knowledge.

Scalability: The solution implemented by iTroSys has been designed to support the growing needs of the organization. The portal is scalable and can accommodate an increasing number of users, ensuring that the organization can continue to use the knowledge management system as it grows.