Invesco

The client faced a few challenges that included the need to improve and streamline its operational capacity quickly to take advantage of the current market opportunity.

The client identified the following objectives:

Ramp up quickly: The client needed to quickly increase its operational capacity by 20% and build longer-term expansion capacity by 50%. This would enable the company to meet the growing market demand and stay competitive.

Support facility closure: The client needed to close a partially-used operations facility located in a very high-cost metropolitan service area. To do this, the client needed to obtain reliable capability to support this decision.

Reduce expenses: The client aimed to reduce direct labor and operating expenses by 40% to improve its bottom line and remain competitive in the market.

To address these challenges, the client needed a solution that could help them achieve their objectives in a timely and cost-effective manner.

The solution provided by iTroSys to the client was to create a custom, comprehensive asset management and property preservation/field services support organization. To achieve this, iTroSys collaborated with the client to identify and transition more than five field services-related functions. This included creating a FTE-based model for quick scalability and evolution to an optimal set of services.

The solution was designed to meet the client’s need to quickly ramp up to 20 percent in flexible capacity and build longer-term expansion capacity by 50 percent. iTroSys also ensured that the solution would support the corporate decision to close a partially-used operations facility located in a very high cost metropolitan service area.

To achieve the objective of reducing direct labor and operating expenses by 40 percent, iTroSys conducted resilient project management to deliver with excellence. This included streamlining operational capacity, identifying areas for cost savings, and implementing a range of efficiency measures across the organization.

Overall, the solution provided by iTroSys allowed the client to streamline and improve its operational capacity dramatically and quickly, enabling it to pursue the current market opportunity with greater confidence and success.

The solution provided by iTroSys helped the client to achieve several benefits, which are as follows:

Flexible capacity and global scale: The new asset management and property preservation support organization provided by iTroSys allowed the client to quickly ramp up its operational capacity by 20% and build longer-term expansion capacity by 50%. The FTE-based model created by iTroSys allowed for quick scalability and evolution of the services. This helped the client to meet the current market opportunity and future business needs.

Increased client confidence: iTroSys helped the client to close its underperforming facility located in a very high-cost metropolitan service area. The new asset management and property preservation support organization provided reliable capability to support the corporate decision. This increased the client’s confidence in its business decisions.

Reduced labor and operating expenses: The new asset management and property preservation support organization cut the client’s field services labor cost almost in half by 30%. This helped the client to reduce direct labor and operating expenses by 40%, which was the primary goal of the client.

Met or exceeded target objectives and quality standards: The resilient project management conducted by iTroSys helped the client to achieve its target objectives and quality standards. The new asset management and property preservation support organization provided by iTroSys met or exceeded the client’s expectations in terms of quality, scalability, and cost savings.

In summary, iTroSys provided a comprehensive solution that helped the client to streamline and improve its operational capacity dramatically and quickly. The solution provided flexible capacity with global scale, increased client confidence, reduced labor and operating expenses, and met or exceeded target objectives and quality standards.