Mondelez

The client was facing challenges related to their organizational structure and processes. Specifically, there were issues related to teams working in silos and difficulties with engagement due to the organization’s complexity.

Working in silos can lead to a lack of collaboration and communication between teams, which can result in a duplication of efforts, increased costs, and reduced productivity. Additionally, the organization’s complexity can make it difficult for teams to engage with one another, slowing down decision-making processes and increasing the time required to complete projects.

To overcome these challenges, the client needed to find ways to improve collaboration and engagement among teams, simplify processes, and streamline decision-making.

The solution proposed by iTroSys for the client challenge of working in silos and long engagement process involved the following steps:

Consolidation of Multiple Teams: iTroSys suggested consolidating multiple teams into a single core team. This would help in better communication and collaboration among team members, leading to increased productivity and efficiency.

Knowledge Sharing: iTroSys recommended implementing knowledge-sharing practices across all teams and resources. This would ensure that information is shared easily and effectively, leading to a more cohesive work environment.

Adoption of Kanban Methodology and iTroSys Agile Manager: iTroSys recommended adopting the Kanban Methodology and their Agile Manager to manage the team’s workflow. This would help in visualizing the work process, identifying and removing bottlenecks, and reducing deployment time by 14%.

Overall, the solution proposed by iTroSys helped in creating a more cohesive work environment, resulting in improved efficiency, productivity, and reduced deployment time.

The Application Management Services using DevOps and TIBCO has resulted in several benefits for the client, including:

Improved Communication and Collaboration: Consolidation of multiple teams into a single core team improved communication and collaboration among team members.

Increased Efficiency and Productivity: Knowledge sharing across all teams and resources increased productivity and efficiency.

Reduced Engagement Time: Transitioning to a volume-based model reduced engagement time and made the process more efficient.

Visualized Work Process: The adoption of the Kanban Methodology and Agile Manager helped in visualizing the work process, identifying and removing bottlenecks, and reducing deployment time.

70% led time reduction: The adoption of the Kanban methodology and iTroSys Agile Manager has helped in reducing the lead time for deployment of new features and fixes by 70%. This means that the client can quickly respond to changing business requirements and customer needs, thereby improving the overall efficiency of the development process.

20% incident reduction: By consolidating multiple teams into a single core team, knowledge sharing across all teams and resources was possible. This led to the reduction of incidents by 20%. This means that the system was more stable and reliable, and the client did not have to spend as much time and resources addressing issues and bugs.

40% problem ticket reduction: The transition from a traditional engagement model to a volume-based model also helped in reducing the number of problem tickets by 40%. This means that the team was able to focus more on developing new features and enhancements rather than addressing issues and bugs.