Empowering Global Capability Centers (GCCs) in India: A Comprehensive Service Framework by ITRosys

India has firmly established itself as the world’s top destination for Global Capability Centers (GCCs), housing innovation hubs for Fortune 500 companies and high-growth enterprises. As organizations expand their global footprint, India offers the perfect blend of cost efficiency, skilled talent, and a mature ecosystem. To unlock this potential, ITRosys provides end-to-end GCC setup and operational management services, ensuring a seamless transition from strategy to steady-state operations.

Strategic Planning and Feasibility Study

Every successful GCC begins with a robust strategy. ITRosys helps enterprises define their India GCC vision, aligned with business objectives, budget, and future scalability.

Our experts perform a comprehensive feasibility study, including:

  • Market research and benchmarking against industry peers.
  • Cost–benefit analysis for location selection and workforce planning.
  • Identification of process streams suitable for offshoring or shared services.
  • Roadmap design for phased implementation.
  • With ITRosys’s consulting support, organizations can make informed decisions backed by real-time data and market insights—reducing setup risks and optimizing investment outcomes.

Office Setup and Infrastructure Enablement

Setting up an office in India requires meticulous planning—from finding the right space to ensuring compliance with local infrastructure norms.

ITRosys delivers a turnkey solution for GCC infrastructure establishment, including:

  • Workspace design and facility management: Ergonomic, tech-enabled, and scalable environments.

  • IT infrastructure setup: Secure networks, data centers, cloud connectivity, and hardware provisioning.

  • Vendor and facilities management: Coordination with local partners for power, internet, and maintenance.

  • Our team ensures the GCC is fully operational within agreed timelines, balancing aesthetics, functionality, and regulatory adherence.

Talent Sourcing and Workforce Strategy

India’s true strength lies in its talent pool. ITRosys bridges global enterprises with India’s best professionals through its specialized talent sourcing services.

We manage the entire recruitment cycle, including:

  • Role mapping and workforce planning.

  • Campus hiring and lateral recruitment.

  • Employer branding and onboarding support.

  • Leadership and niche skill acquisition.

With access to tech, digital, finance, analytics, and customer operations experts, ITRosys ensures your GCC is staffed with professionals who understand both global standards and local nuances.

IT and Digital Transformation Services

GCCs today are more than back offices—they are innovation and technology hubs. ITRosys’s IT and software services empower GCCs to drive business transformation through:
  • Custom software development and automation solutions.
  • ERP and CRM implementation (SAP, Salesforce, etc.).
  • Cloud adoption, cybersecurity, and data analytics frameworks.
  • AI-driven operational insights for efficiency and predictive decision-making.

ITRosys aligns IT strategy with business goals, ensuring your GCC not only supports operations but also accelerates innovation and digital growth.

Compliance, Legal, and Regulatory Support

Setting up a GCC in India requires navigating complex legal, tax, and compliance frameworks. ITRosys acts as your compliance partner to manage:

  • Entity registration and statutory documentation.

  • Labor law adherence and payroll compliance.

  • Taxation, transfer pricing, and FEMA regulations.

  • Data protection and intellectual property safeguards.

With ITRosys managing compliance end-to-end, global clients can focus on growth while staying fully aligned with Indian legal standards.

Daily Operations and Managed Services

Once operational, GCCs require continuous optimization to maintain performance and cost efficiency. ITRosys delivers managed operational support through:

  • Day-to-day process management across HR, finance, procurement, and IT.

  • Performance monitoring and SLA management.

  • Process automation and workflow optimization.

  • Employee engagement and retention programs.

  • Our operations framework ensures that GCCs maintain productivity, agility, and scalability over time.

Transition and Transformation Models

Every organization has a unique journey—from initial setup to independent operation. ITRosys offers flexible transition models to match different business stages:

Build-Operate-Transfer (BOT) Model

ITRosys establishes and operates the GCC until it reaches maturity, after which ownership is transferred to the client. This minimizes upfront risk and accelerates time-to-market.

Build-Operate-Manage (BOM) Model

For organizations that prefer long-term operational partnerships, ITRosys continues managing day-to-day operations while the client retains strategic control.

Captive Consulting Model

Ideal for companies expanding existing GCCs—ITRosys provides consulting, IT, and HR support to streamline transitions and achieve scale faster.

Each model is customizable, ensuring flexibility and transparency at every stage.

Value Proposition: Why Choose ITRosys for Your GCC in India

  • End-to-End Expertise: From strategy to operations under one roof.
  • Proven Track Record: Decades of experience in IT, HR, and business transformation.
  • Scalable Solutions: Designed for startups and Fortune 500s alike.
  • Technology-Driven: Integration of digital, automation, and analytics for smarter operations.
  • Local Insight, Global Standard: Deep knowledge of Indian regulations with international delivery quality.

ITRosys’s approach goes beyond setup—it’s about building sustainable, future-ready GCCs that enhance business continuity, innovation, and resilience.

The Future of GCCs in India

  • According to NASSCOM, India hosts over 1,800 GCCs, employing more than 1.6 million professionals. The sector is projected to grow at 10–12% annually, driven by increased demand for digital transformation, data analytics, and AI-enabled services.

  • As businesses look to diversify their global operations, the Indian GCC model continues to be a strategic differentiator. With ITRosys as a partner, enterprises can confidently leverage India’s ecosystem to create centers of excellence, strengthen innovation, and deliver global impact.

Partner with ITRosys: Powering Global Enterprises in India

  • Whether you’re setting up a new GCC or optimizing an existing one, ITRosys provides the expertise, technology, and operational excellence you need.

  • From feasibility to full-scale operations, our tailored solutions ensure your GCC becomes a growth engine for your organization.

Visit itrosys.com

to learn more about how we can help you build, operate, and scale your GCC in India.